Return Merchandise Authorization (RMA)

We apologize for the inconvenience if you received a defective product. Like all electronics, hard disk drives are sensitive and have a limited life. All our products that leave the warehouse go through extensive quality control and are thoroughly inspected. Sometimes they are damaged by couriers during shipping despite our best attempts at packaging.

  1. To return a product, first request a new RMA. Items returned without this pre-approval will not be accepted and returned to the customer. An RMA must be issued before shipping the item.
  2. After you receive the RMA, properly package the item with the RMA number written clearly on the box before shipping it to the addreses provided.
  3. You will receive the item back when we have finished repairing it.

Below are a few important things to know about the RMA process. See the full terms for more details.

  • Packing & Shipping
    Hard drives are very sensitive to shock, especially during the shipping process, therefore only well-packaged items are accepted. Packages that do not follow the packing guide may be rejected. View the packing guide.

  • Data Recovery
    Always remember to keep multiple backups of important data.To preserve your data at home, copy all files onto another backup drive. If that is not possible, contact a local data recovery center or visit the sponsored link on the right to retrieve your data. Neither Cavalry Storage nor its repair partners, Bason Computer, offer Data Recovery Services. Once a drive is returned to our RMA department, all data will be erased in the repair process. Neither Cavalry Storage, Inc. nor its service providers are responsible for data loss from drives sent in for service or repair.

  • Time
    The average turnaround time is about 7-10 business days, not including shipping time to and from the repair center.